BeyondTrust is used to securely connect to your computer and provide remote assistance with technical issues. When remote support is needed, IT Support will provide instructions to start a secure support session.
During the session, an IT Support technician may be able to view your screen and, with your permission, control your computer to troubleshoot and resolve the reported issue. Please remain available during the session and follow any instructions.
For your security, only initiate a BeyondTrust session when instructed by an authorized IT Support representative. Never share your session information with unauthorized individuals.